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Support Worker, Cinderford.

Salary: £10.70ph

Hours: (Full Time/Part Time/Bank/Waking Night)

Responsible to: Manager/Deputy/Senior Support Worker
Accountable to: Operations Director/CEO

About the Company

In this role you will be supporting individuals with Autism, Learning Disabilities, Behaviours of concern, Physical Disabilities, Mental Health, Epilepsy and Complex Needs.

Holmleigh services include:

  • Residential and supported living services
  • Community support services

Whilst you might be appointed to work in a particular service, you may be asked to work in different services in order that we can support people in the most flexible and person-centred way.

The main purpose of your job is to provide a high quality, reliable support service, personalised to the needs of each individual in line with their goals and aspirations as detailed within their support plan. To safely promote and encourage independence, choice and community inclusion. Always respecting that you are supporting the person within their own home. Holmleigh care are committed to ensuring that the REACH standards are at the core of its supported living services however the principles for those with learning disabilities and/or Autism around living a good life that focuses on choice, Independence and equal opportunity is integral to our ethos and all those we support whether this be within our residential homes or supported living services.


Specific Responsibilities

To promote independence, life skills and informed choices in accordance with individuals care plans. Always ensuring:

  • Those you support are enabled to influence the way they are supported and that all support provided is reflective of their goals and aspirations
  • Those you support are Listened to using a wide range of communication skills and act on what is important to them. To be aware of communication differences and adopt an approach that minimises the effect of such differences
  • You use information to contribute to developing person-centred plans, involving families, friends and other professionals if this is appropriate.
  • You provide opportunities for individuals to make choices and decisions.
  • To ensure that a person’s wishes, dignity, privacy and confidentiality is respected and maintained at all times in line with Data Protection Act (DPA) 1998 and General Data Protection Regulations (GDPR) 2018
  • You support people to take part in the running of their own homes, ensuring those you support have control over their lives and are supported to have greater independence.
  • To encourage those, you support to speak up for themselves, and/or advocate on their behalf. This includes acting as a key person/worker to ensure their voice is heard and needs are met.
  • To actively support individuals to maintain important relationships such as family and friends, and to develop their social networks if they choose to.
  • You support people to live an ordinary life, accessing the same local facilities as others

Promoting and Supporting people to take part in enjoyable, satisfying and purposeful activities

Supporting people to make sense of their environment and to access their communities, learn new skills and maximise their independence.

Supporting people to maintain/develop their health and well-being and personal care including continence requirements, if required.

Supporting people with their challenges or difficult days, where an identified need. Supporting the person to utilise or develop any proactive strategies to maintain their emotional wellbeing and mental health. This includes following any written plans and guidelines for each person.

Work as part of a team to always ensure consistency of support.

To respect and people’s age, gender, sexuality, ethnic origin, religious/cultural background, abilities/disabilities, and other needs in line with Holmleigh Care’s equal opportunities policy.


Helping us to provide a high-quality service by:

  • Keeping all records of your work up to date and accurate. To include daily support records and individual timesheets. Ensure information is handed over appropriately and any critical information is passed to Managers/Supervisor as necessary
  • Completing Holmleigh Care’s induction and further development programme and attending courses arranged by your manager.
  • Participating and contributing to Supervision and Appraisal processes to inform and develop good practice and continued personal development. Attending and contributing to meetings.
  • Behaving respectfully at all times to the people we support, their families / friends, your colleagues, and neighbours and members of the public in line with staff code of conduct as detailed in the staff handbook.
  • To ensure you fully understand the principles of the REACH standards and Holmleigh care values and that these are reflected within your daily practice and approach to supporting individuals.
  • To ensure you fully understand and follow individual care plans and risk assessments for those you support
  • Helping new colleagues to get to know the people they are supporting and how to meet individual needs in line with person centred care plans.
  • Keeping up to date with organisational policies and practices and following these at all times.
  • To contribute to the safeguarding of individuals in our care by adhering to our policies and procedures and ensuring that concerns are escalated to management and those supported are kept safe.
  • Keeping a safe, healthy and supportive environment for the people you support, yourself, your colleagues, and anyone else coming into contact with Holmleigh Care.
  • To support individuals with mobility and physical disabilities assisting them with care aids and personal equipment such as manual/electric hoist’s, slide sheets and standing frames as per guidance, training and risk assessment.
  • Provide practical help with everyday tasks such as shopping or dealing with mail, assisting to improve or maintain independence within their own home and community and help people to access services such as GP surgeries, shops and leisure facilities.
  • Comply with Holmleigh Care’s absence reporting procedure, ensuring any absence is reported as per the policy, in a timely manner in order to minimise impact on those we support and their care.
  • You may also be expected to carry out other duties that are in line with the nature and grade of the role.
  • You will be required to carry out some work at evenings, weekends, bank holidays and regular sleep-ins overnight/ and /or waking nights.
  • If you have a full driving licence then you will be expected to drive individual’s mobility/company vehicles to support access to the community for activities:  appointments, visiting family, holidays etc


Domiciliary Care Support

All staff working within Holmleigh Cares Domiciliary Care support services are responsible for ensuring the maintenance and cleanliness of their uniform.


The essential criteria are those things which you must have in order to do the job. Desirable criteria are those qualities that would be either useful, or an advantage to have and/or are things that you could be trained to do.

Education and Training

  • Must undertake all training appropriate to the service and your role – this will include classroom based, eLearning team workshops etc.
  • Willing to work towards a Diploma Level 2
  • Good basic comprehension of English language including basic literacy and numerical skills
  • Basic IT skills
  • Be able to adapt your communication style to meet the needs of those you are working with. Where necessary develop new skills to enable communication through sign and symbols
  • Achieved, or having experience and be willing to work towards, a Level 2 Diploma in health and social care or equivalent
  • Skilled in a range of communication methods including assistive technologies

Achievements, Experience, Skills & Abilities

  • Ability to demonstrate Caring, Reliable, Empathetic and Person-centred values with a commitment to own learning and development
  • Experience of working independently as well as in a team setting
  • Ability to support the people we support or individuals with mobility problems (e.g. assisting with walking, guiding or working
    with physical health needs)
  • An ability to accompany/participate in leisure activities of the person’s choice, for example collecting benefits, gym, swimming, accessing banks, attending groups, pubs, shopping, rally’s, day trips
  • To be able to travel from one place to another during working hours supporting the person/s and available to work flexibly to meet the needs of each individual.
  • Ability to work on own initiative and use good judgement particularly when working in isolation or under pressure.
  • Ability to creatively solve problems using a person-centred approach.
  • Ability to maintain a calm approach and be flexible to the demands of the role
  • The ability to build effective working relationships with others (e.g. colleagues, professional bodies and other significant people).
  • Good interpersonal skills including observation, listening skills and ability to show empathy towards others
  • Experience of working with people with Autism, Learning Disabilities, Behaviours of concern, Physical Disabilities, Mental Health, Epilepsy and Complex Needs in either a personal/voluntary/professional capacity


Please apply to fill out the form below, email or call 01452 300025.

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